Bylaw Enforcement Officer

The City of Courtenay’s Corporate Services Department invites applications for the temporary position of “Bylaw Enforcement Officer”. This is a union position subject to the terms and conditions of the current collective agreement between the City and CUPE Local 556.

Bylaw Services works closely with community partners and residents to provide a service that is respectful, compassionate, and in tune with social issues and their root causes.  The goal of Bylaw Services is to achieve compliance through awareness and education, and when required through the appropriate enforcement activities (i.e., issuing tickets, conducting remedial action, court activities, etc.).

Bylaw Enforcement/Animal Control officers have strong community awareness and interpersonal skills, can build relationships, communicate effectively with a variety of personality types, work independently and as part of a team, resolve conflict and seek resolutions through discussion and de-escalation approaches, apply a trauma and culturally informed practice lens, understand mental health conditions and how they present in the community, and apply best practice investigative skills.

Working collaboratively, bylaw enforcement officers conduct inspections and investigations under various statutes and prepare the appropriate documentation in order to achieve compliance to help build strong communities.

Minimum qualifications include:

• Grade 12 or equivalency
• Level 1 Advanced Bylaw Enforcement and Investigative Skills Certificate or equivalent combination of education and experience
• Valid BC Class 5 Drivers License
• Some (1-2 year) experience in municipal bylaw, law enforcement or other related regulatory and enforcement
• Some (1-2 years) experience with the policies and procedures relating to animal bylaws and licensing regulations
• Some knowledge of municipal and provincial regulations relating to bylaw enforcement and sound knowledge of court proceedings
• Some knowledge of the methods, procedures and equipment used in the catching, care and handling of vicious, stray, sick and maimed animals. 
• Strong compassion, empathy, situational awareness and sensitivity to community issues such as homelessness and mental health issues including the ability to implement bylaw requirements in a professional, respectful, fair, reasonable, and non-discriminatory manner.
• Strong ability to prepare and present evidence and to conduct oneself in court
• Strong investigation skills
• Strong written communication skills
• Strong oral communications skills
• Exceptional interpersonal and conflict resolution skills
• Strong relationship building skills
• Strong voluntary compliance and enforcement skills.
• Good computer skills
• Strong ability to problem-solve, investigate complaints, interpret and seek compliance with City bylaws and other related regulations
• Ability to safely handle vicious and injured animals; to clean kennels and feed and care for animals
• Strong ability to use sound judgment and deal tactfully and diplomatically with the public in sensitive and sometimes confrontational situations
• Strong ability to communicate effectively, both orally and in writing
• Strong ability to work well as a member of a team and independently
• Physical ability to frequently undertake site inspections and work in inclement weather

Additional requirements before hiring:

• Psychometric Assessment
• Criminal Record Check
• Willingness to participate in specific Animal Control Training

Additional requirement after hiring:

• Training in Animal Control safe practices and procedures

This is a temporary position of approximately six months. The wage rate is $35.55 per hour; an additional 12.4% of gross wages is paid in lieu of vacation, statutory holidays and benefits.

If you have the qualifications along with the passion to help Courtenay be the most livable City in British Columbia, then submit a resume outlining how you meet the qualifications with a covering letter clearly marked “Application – Temporary Bylaw Officer”.  Submit your application through the “Apply” button below. Interviews may be initiated prior to closing date.

Applications will be accepted until the position has been filled. 

We sincerely thank all applicants – only those short-listed for interviews will be contacted.

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