The City’s mail services have been temporarily disrupted due to the Canada Post Strike. Even though mail service has resumed, due to the backlog of mail, delays in processing are anticipated. This will effect the delivery of water utility invoices, business licences and notices, payments and other documents.

To avoid late fees, interest charges or penalties, we are encouraging account holders to use alternative methods to make payments on time.

We advise residents and businesses to connect with the City to request their invoice to be reprinted or emailed to find out your balance owing. The third quarter water utility invoices are due on December 18th.

The financial service department is available to assist you with your inquiries by email at finance@courtenay.ca, by phone at 250-334-4441, or in-person at City Hall Monday to Friday 8:30 am to 4:30 pm. Please note, City Hall will be closed to public access from Tuesday, December 24 at noon until Wednesday, January 1, and will resume regular operations on Thursday, January 2, 2025. 

Alternative methods of payments are:

• Online Banking

1. Go to Pay Bills
2. Select Add Payee
3. Type Courtenay in the search field and click Search.
4. Select the Payee Name that relates to either Courtenay Taxes or Courtenay Utilities.
5. Enter the account number.

For more information, go to our bill payment page.

• In-Person

Cash, Debit (interact) or Cheques are accepted at the front counter at City Hall.
830 Cliffe Avenue, Monday to Friday, 8:30 a.m. to 4:30 p.m.*
*Please note, City Hall will be closed to public access from Tuesday, December 24 at noon until Wednesday, January 1, and will resume regular operations on Thursday, January 2, 2025. 

• Drop Box

A drop box is located at the front entrance to City Hall for after hours drop off. The payment will be processed on the next business day.

Vendor Payments

• In Person - If you are a vendor expecting a payment by cheque, accounts payables will contact you to notify you of a cheque ready for pick up at the front counter. A cheque will be released only upon ID verification.
• Direct Deposit - Vendors can sign up for our direct deposit program and have your payment directly deposited to your bank account. Please contact the accounts payables department at 250-334-4441 to inquire about enrolling into the program.

2025 Residential Waste Collection Guides

View and print the 2025 Residential Waste Collection Guides online, or find your zone’s schedule in the Courtenay Collects app. As mail service has resumed, paper copies of the guide will be distributed directly to residents' mailboxes in early January.