City Conducting Resident Telephone Survey

Courtenay residents, if your phone rings between November 4 and 17, it just might be a researcher contacting you for your thoughts on City services, community priorities and overall quality of life.

The City of Courtenay is once again partnering with Forum Research Inc. to conduct a statistically-valid resident telephone survey, “Your Courtenay, Your Voice.” Researchers will randomly dial Courtenay residents aged 18 and older to help the City assess community needs and track trends over time.

This year's survey will:

• help shape strategic priorities and budgets
• highlight key community issues and services
• assess resident awareness of City programs and services
• uncover potential service gaps
• support continuous improvement within the City

Mayor Bob Wells stressed the importance of these surveys in shaping the future of Courtenay. “Conducting this survey will give us a clearer picture of our residents' changing needs and preferences,” said Wells. “These insights are really crucial to align City services with what our community truly values.”

The City’s Director of Corporate Services Kate O’Connell emphasized the importance of ongoing benchmarks. “By comparing data over multiple years, we can better understand our residents' priorities over time,” said O’Connell. “This will significantly enhance our decision-making processes to reflect the community’s evolving expectations.”

The results of the 2024 survey will be presented to Council early in the new year. The City will be conducting the resident survey annually until 2027 to build a five-year dataset, then every two years starting in 2029.

For any questions regarding the survey, please contact Forum Research at 416-960-9600 or inquiry@forumresearch.com.

To review the 2023 survey results visit www.courtenay.ca/ResidentSurvey

 Quotes

Mayor Bob Wells stressed the importance of these surveys in shaping the future of Courtenay. “Conducting this survey will give us a clearer picture of our residents' changing needs and preferences,” said Wells. “These insights are really crucial to align City services with what our community truly values.”

The City’s Director of Corporate Services Kate O’Connell emphasized the importance of ongoing benchmarks. “By comparing data over multiple years, we can better understand our residents' priorities over time,” said O’Connell. “This will significantly enhance our decision-making processes to reflect the community’s evolving expectations.”