The "Your Courtenay, Your Voice" resident survey is a statistically-valid snapshot of community perception of City of Courtenay services, priorities and issues, along with opinion on the community's overall quality of life, and value for tax dollars.

The City's survey contractor is Forum Research.

2024 Resident Survey

Researchers will randomly dial Courtenay residents aged 18 and older from November 4 to 17, 2024 to help the City assess community needs and track trends over time.

This year's survey will:

• help shape strategic priorities and budgets
• highlight key community issues and services
• assess resident awareness of City programs and services
• uncover potential service gaps
• support continuous improvement within the City

2023 Resident Survey:

Statistically Valid Telephone Survey Results

• In 2023, 90% of residents rated their quality of life in Courtenay as either good or very good.
• Nearly 4 in 5 residents felt the overall value they received for their tax dollars was good or very good.
• According to respondents, the most important issue facing the City was homelessness (34%) followed by the lack of affordable housing (11%) and water issues (5%.)

Insights collected from the 2023 Resident Survey informed the annual budgeting process with some projects and priorities adjusted based on community input.

Learn more:

• 2023 Resident Survey Results

About this project:

The "Your Courtenay, Your Voice" resident survey will be conducted annually from 2023 to 2027, then every two years thereafter. Building this comprehensive benchmark will help the City more accurately track trends, identify and target areas for improvement, understand evolving perceptions and priorities, and measure the effectiveness of specific initiatives.