During the holiday season, some City facilities will be closed, but our essential emergency services will continue to operate seamlessly, ensuring the safety and well-being of our community throughout the festive period.

City Hall Holiday Hours :

During the upcoming holiday closure, City Hall will be physically closed, but rest assured, our online services will remain accessible for your convenience.

City Hall will be closed to public access from Tuesday, December 24 at noon until Wednesday, January 1, and will resume regular operations on Thursday, January 2, 2025.

Online Services Available:

The City offers a number of online services, including:

• Courtenay Collects App provides updates and reminders for curbside collection as well as schedules for 2025.
• Report non-urgent items by completing an online Service Request Form for:
• Vandalism on Public Property
• Garbage and Recycling Pick up
• Potholes/Road Maintenance
• Sidewalks/Pathways
• Street lights and Signal
• Trees
• Underground utilities
• Bylaw violation? Submit an online Bylaw Complaint Form with the specifics, including your address.
• To make a property tax payment online following these Online Tax Payment Steps. A reminder that December 31 is an important tax deadline if you haven’t already paid your 2024 property tax or claimed a home owner grant.

Building Inspections:

No inspections the week of December 25th – January 1st. Inspections may be booked again as of January 2, 2025.

Courtenay Recreation Holiday Hours

The Lewis Centre, Florence Filberg Centre and The LINC Youth Centre are open regular hours over the holidays except for the following dates:

• Christmas Eve Tuesday, December 24 - Closed at 12:00 pm
• Christmas Day Wednesday, December 25 - Closed
• Boxing Day Thursday, December 26 - Closed
• New Year’s Eve Tuesday, December 31 - Closed at 3:00 pm
• New Year’s Day Wednesday, January 1 - Closed

For updates & schedule changes, go to www.courtenay.ca/rec or call Courtenay Recreation at 250-338-5371 or 250-338-1000

Operational Services Holiday Hours:

• Christmas Eve Tuesday, December 24 - Open
• Christmas Day Wednesday, December 25 - Closed
• Boxing Day Thursday, December 26 - Closed
• Regular Office Operations December 27, 30, 31 – Open
• New Year’s Eve Tuesday, December 31 - Closed at 3:00 pm
• New Year’s Day Wednesday, January 1 - Closed

Fire and Other Emergency Services:

• The Courtenay Volunteer Fire Department will be on-call for emergency services. Call 9-1-1.

• For sewer, water, drainage, or road emergencies, call the Operational Services After-Hours Line at 250-334-2947.

We thank the community for their patience and wish all a safe and happy holiday season.